Customers who do not have a TOWER London account will be charged £3 for using the return label and it will be deducted from your refund. If you have an account with us, returns are completely FREE. Exchanges can be completed in our stores.Īlternatively you can return your order for a refund or exchange by post to our distribution centre.Īll returns are subject to our standard online returns and exchange policy.Ĭlick here for more information on returns These shoes are suitable for school and days out with the family, with an easy velcro fastening, hard wearing sole and traditional yellow stitching, your kids will love these shoes. Items returned to our stores for a refund will be sent to our distribution centre and your refund will be processed by our online team. Send you little ones out in style and comfort with the Dr. This service is only available to orders delivered within the UK.Ĭlick and Collect orders can be returned to any TOWER London store for a refund or exchange. UK customers can use our TRACKED UK RETURNS service to send back items for exchange or refund. This black patent leather cutie features a classic AirWair rubber sole and yellow. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. Martens just got seriously adorable as the Macy arrives for kids. If a return is necessary we can accept returns within 30 days from the date of purchase. Your order will be ready for collection one working day later.Īt TOWER London, we want you to be happy with your purchases and confident that you've found the perfect Item. Simply select Click and Collect option at the checkout and choose the TOWER London store you would like to collect your parcel from.Īs soon as your order leaves our warehouse and is on its way to your selected store we will send you a notification email. Pick up your TOWER London order from any of our Wood Green, Walthamstow or Brick Lane stores. UK Next Working Day Delivery (order before 12 noon Monday to Friday) - Friday 20st December before 13:00įrance, Germany, Italy, Spain, Netherlands - Tuesday 17th December The last order dates stated here are a guide and delivery before Christmas is not guaranteed.įree Standard UK Tracked Delivery (delivery within 3-5 Working days) - Thursday 19th December If you're shopping for Christmas gifts up to the wire then pay attention to the last order dates below.
Orders received between 10am on Friday and 10am on Monday will be dispatched by Monday for Tuesday delivery.
*Next Working Day delivery is only available for UK mainland orders received before 10am Monday to Friday, excluding UK Bank Holidays. If the order is placed after 2pm, or during the weekend, it will be processed the following working day. We try our best to process orders on the same working day.
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